Frequently Asked Questions

Shipping & Delivery

1. What are the shipping costs?

Germany: €3.95

Austria: €6.95

Switzerland €6.95

Europe €7.50

International shipping €14.95

Free shipping within Germany for orders over €60

Free shipping to Austria & Switzerland for orders over €60

Free shipping (worldwide) on orders over €100

2. How long will it take for me to receive my order?

Our delivery time is 2-7 working days.

Delivery times may vary depending on the product and country.

Once we have shipped your package, you will receive a shipping confirmation with a tracking link via email. You can then track your shipment here.

3. Can I track my order?

Yes! As soon as your order is packed and handed over to DHL (usually the next day), you will receive an email from us containing your tracking number.

product

1. What material are your products made of?

All our products are 100% fair and vegan .

All oversized products consist of Made from 100% organic cotton . You can find more information in the respective product description.

The printing process takes place in Germany using a 100% waterless method. We use a water-based ink free of heavy metals and harmless colorants. The ink is 100% biodegradable.

Return

1. What are my return rights?

You have the right to return the items within 30 days of receiving them , without giving any reason.

We only accept returns for new and unworn items.

If your goods are defective or an item is missing, this must be reported beforehand. Otherwise, there is no guarantee that the full purchase price can be refunded.

If your 30-day return period has expired and we have not previously confirmed an extended return period, your return will be automatically sent back to you.

2. How can I return items?

Please note that you are responsible for the return shipping costs.

Here's how the return process works:
1. Register your return here: ( support@onemoredrink.de ).

Please briefly write to us about which order (e.g. #1050) it is, which products you would like to return and why you want to return the products.

2. The order must be accompanied by an information sheet written by you, containing the order number and the products included in the return.

3. Send the return to:

Leon Rogowski, Esloherstraße 70, 57413 Finnentrop

Please remember to affix sufficient postage to your package. It's best to keep your postage receipt as proof of postage until the refund has been processed.

3. Can I return multiple packages in one package?

You can also return multiple orders together in one package.

Please ensure that all products are included in the package and that the information sheets for each order are enclosed in the package.

4. Can I exchange items?

We currently do not offer exchanges for clothing.

However, we offer the option of a return within 30 days of receipt .

Once your return has arrived at our warehouse, we will refund your money within 30 days.

5. Have you received my return shipment yet?

We do not send a confirmation of receipt after receiving your return.

You will receive a notification as soon as we have processed your return.

We usually need a maximum of 14 days to process your return.

After major sales, the processing time may be slightly longer.

It's best to keep your postal receipt as proof until the refund has been processed.

Order

1. My order is defective, incorrect, or incomplete.

In case of a complaint, please contact us by email ( support@onemoredrink.de ).

If you have received a defective product, please send us photos showing the entire product as well as the defect.

If you have received the wrong product, please send us a photo of your entire order.

If your order is incomplete , please also contact us by email.

Don't forget to include your order number.

2. I have not received an order confirmation.

Please also check your spam folder if you do not find an email from us in your inbox.

If you still haven't received an order confirmation after 24 hours, please contact customer service ( support@onemoredrink.de ).

3. Can I cancel or change my order?

You can of course cancel your order. We can only cancel it as long as it has not yet been processed.

Making changes to the order: Unfortunately, it is no longer possible to change an order that has already been placed.

4. Can I change my delivery address afterwards?

If your order has not yet been shipped, we can change your delivery address.

Please feel free to contact our customer service team, who are available to assist you. ( support@onemoredrink.de) ).

Availability

1. Will sold-out clothing items become available again?

Unfortunately, we cannot give an exact date for this, as many different factors play a role.

It usually takes 4-6 weeks for clothing items to be available online again.

payment

1. How secure is online payment?

We place the highest value on your security when it comes to payment transactions.

Your information will of course only be transmitted in encrypted form, so that third parties cannot read it. Your credit card payment will be processed by a specially security-certified partner.

If you have any further questions, please contact us via email at support@onemoredrink.de . We will do our best to help you as quickly as possible.